Shipping policy
I Need to Make Changes to My Order. What Should I Do?
We get it—plans change. If you need to update your shipping address or make another change to your order, please contact us as soon as possible at contact@drinklanzero.com with your order number and the details of your request.
We’ll do our best to help, but once an order has been processed or shipped, we may not be able to make changes or cancel it.
My Order Is Delayed. What Should I Do?
If your order hasn’t arrived within the expected delivery window, first check your tracking information for the latest update.
Still need help?
Reach out to us at contact@drinklanzero.com with your order number
and we’ll help you look into it.
Where Do You Ship?
We currently ship within the United States.
At this time, we do not offer international shipping, but we hope to bring Lanzero to moreplaces in the future.
Have a question about shipping to your location? Contact us at contact@drinklanzero.com.
Do You Accept Returns?
Because Lanzero is a food and beverage product, we’re unable to accept returns.
If your order arrives damaged, incorrect, or there’s another issue with your delivery, please contact us at contact@drinklanzero.com with your order number and details of the issue. We’ll work with you to make it right.
My Order Arrived Damaged or Incorrect. What Should I Do?
Sorry about that. Please email contact@drinklanzero.com with your order number, a brief description of the issue, and photos of the damaged or incorrect items when applicable. Our team will review it and help make things right.