Terms of service

LANZERO DRINKS USA | TERMS OF SERVICE

Last updated: August 31, 2026

These Terms of Service (these “Terms”) are entered into between you and Lanzero LLC, a Delaware limited liability company doing business as Lanzero Drinks USA (“Lanzero,” “Company,” “we,” “us,” or “our”). These Terms govern your access to and use of https://drinklanzero.com, including any related webpages, features, accounts, content, subscription programs, and products offered through the website (collectively, the “Services”).

Please read these Terms carefully. By accessing or using the Services, creating an account, placing an order, enrolling in a subscription, or clicking to accept these Terms, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes that entity. If you do not agree to these Terms, do not use the Services.

Section 22 contains provisions governing how disputes between you and Lanzero are resolved, including an obligation to provide notice of a dispute and attempt informal resolution before commencing formal proceedings, and a choice of governing law and venue. Please read it carefully.

1. Eligibility

You must be at least eighteen (18) years old and legally capable of entering into a binding contract to create an account, place an order, or enroll in a subscription. If you are under 18, you may use the Services only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and who is responsible for any order placed.

By using the Services, you represent that:

  • the information you provide is truthful, accurate, current, and complete;

  • you will maintain the accuracy of your account and payment information;

  • you will use the Services only for lawful purposes; and

  • your use of the Services does not violate any applicable law or regulation.

Lanzero products are non-alcoholic beverages. We do not impose an alcohol-related minimum purchasing age, although local laws or a third-party retailer may impose additional requirements.

2. Privacy

Our collection and use of personal information is described in our Privacy Policy, available at https://drinklanzero.com/policies/privacy-policy, which is incorporated into these Terms by reference. Please review the Privacy Policy before using the Services.

3. Accounts

Certain features may require an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. You agree to notify us promptly at contact@drinklanzero.com if you suspect unauthorized access to or use of your account.

We may suspend or terminate an account if we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms.

4. Products and Product Information

We try to describe and display our products accurately. However, packaging, colors, appearance, ingredients, nutrition information, product specifications, and availability may change, and images may not perfectly represent the product you receive. Always review the physical product packaging before consumption. If information on the Site differs from information on the product packaging, the product packaging controls to the extent permitted by law.

All products are subject to availability. We may limit quantities, discontinue products, correct errors, or refuse or cancel orders, including orders that appear to be placed by resellers, distributors, or other commercial purchasers, unless we have authorized the transaction in writing.

Purchases made through the consumer Services are for personal use and may not be resold commercially without our prior written authorization. Separate terms may apply to authorized wholesale or trade purchases.

If a product you purchased becomes subject to a recall or withdrawal, we will use reasonable efforts to notify affected customers using the contact information associated with the order, and will follow the instructions of the applicable regulatory authority. Nothing in these Terms limits your rights in connection with a recall.

5. Orders and Acceptance

Your submission of an order is an offer to purchase the products in the order. An order confirmation acknowledges receipt but does not constitute our acceptance. We accept an order when we begin fulfillment or ship the products, whichever occurs first.

We reserve the right to reject, limit, or cancel an order before acceptance for reasons including product unavailability, suspected fraud, pricing or description errors, payment issues, shipping restrictions, or violation of these Terms. If we cancel an order after payment has been processed, we will refund the amount charged for the canceled portion.

You are responsible for confirming that your order, shipping address, email address, and other information are correct before submitting the order.

6. Prices, Taxes, and Payment

Prices are displayed in U.S. dollars unless otherwise stated. Prices do not include applicable taxes, shipping charges, container deposits, or other fees unless expressly stated at checkout. The total amount presented at checkout will include applicable charges based on the information available to us at that time. Mandatory fees and charges are disclosed in the total price presented before you submit your order.

We may change prices, promotions, product assortments, or fees at any time. Changes do not affect an order already accepted, except where necessary to correct an obvious error and permitted by law. Promotional offers and discount codes may be subject to separate terms, expiration dates, product exclusions, geographic limitations, quantity limits, and restrictions on combination with other offers.

You authorize us and our payment processors to charge the payment method you provide for your order, including applicable taxes, shipping charges, deposits, and fees. You represent that you are authorized to use that payment method. We are not responsible for fees charged by your bank, card issuer, or payment provider.

7. One-Time Order Cancellations

You may request cancellation of a one-time order before fulfillment begins by contacting contact@drinklanzero.com. We will try to honor timely requests, but cancellation is not guaranteed because fulfillment may begin soon after an order is placed. Once fulfillment has begun, the order cannot be canceled or modified.

8. Subscriptions and Automatic Renewal

8.1 Enrollment and consent

When you enroll in a subscription, you authorize Lanzero to charge your selected payment method automatically at the price, frequency, and other terms disclosed when you enroll, plus applicable taxes, shipping charges, container deposits, and fees. Your subscription continues and renews automatically until you cancel it.

Before you enroll, we will disclose the material subscription terms clearly and conspicuously, and in visual proximity to the point of consent. Those terms include the products included, the recurring price, the billing frequency, the date of the first recurring charge, the fact that charges continue until you cancel, and how to cancel. By submitting a subscription order, you affirmatively consent to recurring charges under those disclosed terms. We obtain that consent separately from any other term of the transaction.

8.2 Acknowledgment

After you enroll, we will send you an acknowledgment by email, in a form you can retain, that restates the subscription terms, the cancellation policy, and the steps required to cancel.

8.3 Cancellation

You may cancel your subscription at any time, effective before the next renewal is processed. Cancellation is available through your online account, without any requirement to call us, chat with a representative, or navigate a retention offer in order to complete the cancellation. Cancelling will be at least as simple as the process you used to enroll, and will be available through the same medium in which you enrolled.

You may also cancel by emailing contact@drinklanzero.com. We will process an emailed cancellation request promptly and confirm it in writing.

Cancellation stops future renewals but does not cancel or refund an order that has already been processed or entered fulfillment. Except where required by law, we do not provide prorated refunds for a partially completed subscription period.

8.4 Renewal and trial reminders

Where a subscription has an automatic renewal term of one year or longer, we will send you a reminder notice before the renewal, within the period required by applicable law, disclosing that the subscription will renew, the renewal date, the amount to be charged, and how to cancel.

If we offer a free trial, introductory price, or other promotional period that converts to a paid subscription, we will disclose the conversion terms before you enroll and will send you a reminder before the promotional period ends, within the period required by applicable law, stating the date the promotional period ends, the price that will then apply, and how to cancel.

8.5 Payment failures and changes

You are responsible for keeping your payment, billing, and shipping information current. If a recurring payment fails, we or our payment provider may retry the charge, request an updated payment method, pause the subscription, or cancel it. Your card issuer may provide updated card information to our payment provider; whether it does so is controlled by your issuer.

We may change subscription prices or other material subscription terms upon at least thirty (30) days’ advance notice, sent to the email address associated with your account. The notice will state the change, its effective date, and how to cancel. Any change will apply no earlier than a future renewal identified in the notice. You may cancel before that renewal if you do not agree to the change.

We may pause or cancel a subscription because of product unavailability, payment failure, suspected fraud, misuse, discontinuation of the program, or violation of these Terms. If we cancel a paid subscription order that will not be fulfilled, we will refund the amount charged for that unfulfilled order.

9. Shipping and Delivery

Shipping options, charges, and estimated delivery dates will be displayed at checkout when available. Delivery dates are estimates and are not guaranteed. Delays may occur because of carriers, weather, high order volume, supply constraints, incorrect address information, or other circumstances outside our reasonable control.

We will ship your order within the time stated at checkout or, if no time is stated, within thirty (30) days after we receive your properly completed order. If we cannot ship within that period, we will notify you of the delay, give you the revised shipping date, and offer you the option to cancel the order for a full refund. If you do not respond to a delay notice, we will handle the order as required by applicable law.

You are responsible for providing a complete and accurate deliverable address. We are not responsible for delays, losses, or additional charges resulting from an incorrect or incomplete address supplied by you, to the extent permitted by law. If a package is returned to us as undeliverable or refused, we may, at our discretion, issue a refund for the product price less shipping charges, deposits, processing costs, and other nonrecoverable costs, except where prohibited by law.

Title to and risk of loss for products pass upon delivery to the address you provide, except where applicable law provides otherwise. Nothing in these Terms limits rights that cannot lawfully be waived.

We currently fulfill orders only to locations made available at checkout. We may change eligible shipping destinations at any time.

10. Damaged, Defective, Missing, or Incorrect Orders

Because our products are consumable goods, all sales are final except for products that arrive damaged or defective, items missing from a delivered order, incorrect items, or as otherwise required by law. We do not accept returns or issue refunds because of personal taste preferences or because a customer changes their mind.

If your order arrives damaged, defective, incomplete, or incorrect, contact contact@drinklanzero.com within seven (7) days after delivery. Include your order number, a description of the issue, and reasonably requested photographs of the product, packaging, shipping label, and damage. Do not consume a product you reasonably believe is damaged, contaminated, tampered with, or unsafe.

After reviewing the claim, we may, at our option and as appropriate, replace the affected product, provide store credit, or refund the purchase price and applicable tax paid for the affected product. Original shipping charges are nonrefundable unless the entire shipment was damaged, defective, missing, or incorrect, or applicable law requires otherwise. We may decline claims submitted outside the reporting period, lacking reasonably requested documentation, or involving damage occurring after delivery, except where prohibited by law.

The seven-day reporting period does not apply to, and nothing in this section limits, any claim relating to a product safety issue, a recall, or any right that cannot lawfully be limited.

Refunds are issued to the original payment method. Processing times vary by financial institution.

11. Food, Ingredient, and Health Information

Lanzero products are conventional food beverages and are not medicines or dietary supplements. Content provided through the Services is for general informational purposes and is not medical advice or a substitute for advice from a qualified healthcare professional.

Ingredients and nutrition information may vary by product or change over time. Review the product label before consumption, particularly if you have allergies, sensitivities, dietary restrictions, a medical condition, are pregnant or breastfeeding, or take medication. Consult a healthcare professional if you have questions about whether a product is appropriate for you.

Do not rely on the Services to diagnose, treat, cure, or prevent any disease or medical condition. We do not warrant that any product will produce a particular health, hydration, wellness, or performance outcome.

12. Acceptable Use

Subject to these Terms, Lanzero grants you a limited, nonexclusive, nontransferable, revocable right to access and use the Services for their intended purposes.

You may not:

  • use the Services for unlawful, fraudulent, abusive, or unauthorized purposes;

  • interfere with the operation, security, or integrity of the Services;

  • bypass or attempt to bypass access controls or security measures;

  • introduce malware, harmful code, or disruptive technology;

  • scrape, harvest, crawl, or use automated means to access or extract content or data from the Services without our prior written consent, except as permitted by applicable law;

  • reverse engineer, decompile, disassemble, or attempt to derive source code from the Services, except where such restrictions are prohibited by law;

  • impersonate another person or falsely imply affiliation with or endorsement by Lanzero;

  • infringe intellectual property, privacy, publicity, or other rights;

  • place orders for unauthorized resale or other commercial exploitation; or

  • assist another person in doing any of the foregoing.

13. Intellectual Property

The Services and their content—including trademarks, logos, names, product designs, packaging, text, photographs, graphics, videos, audio, software, and the selection and arrangement of such materials—are owned by or licensed to Lanzero and are protected by intellectual property and other laws.

Except for the limited right to use the Services under these Terms, no right, title, or interest is transferred to you. You may not copy, reproduce, modify, distribute, publicly display, publicly perform, publish, create derivative works from, sell, license, or commercially exploit any portion of the Services without our prior written consent, except as permitted by law.

Requests for permission may be sent to contact@drinklanzero.com.

14. Feedback and User Submissions

If you voluntarily submit ideas, suggestions, reviews, comments, photographs, videos, or other materials to us (“Submissions”), you represent that you have the necessary rights to do so and that the Submissions do not violate any law or third-party right.

You retain ownership of your Submissions. You grant Lanzero a nonexclusive, worldwide, royalty-free, sublicensable, transferable license to host, store, reproduce, modify for formatting, display, distribute, and otherwise use Submissions to operate, improve, and promote the Services and Lanzero, subject to applicable law and our Privacy Policy. This license does not require us to use any Submission. If a specific promotion or campaign provides separate submission terms, those terms control in the event of a conflict.

If you post a review or endorsement and you have received any product, payment, discount, or other benefit in connection with it, or you have any other material connection to Lanzero, you must disclose that connection clearly and conspicuously in the review itself.

We may, but are not obligated to, review, screen, or remove Submissions. We do not condition any benefit on a review being positive, and we do not remove reviews because they are unfavorable. We may remove Submissions that are unlawful, fraudulent, defamatory, obscene, infringing, off-topic, or that we reasonably believe were not written by a genuine customer.

15. Copyright Complaints

We respect the intellectual property rights of others. If you believe material available through the Services infringes your copyright, you may send a notice under the Digital Millennium Copyright Act to our designated agent at the address below. Your notice must include the elements required by 17 U.S.C. § 512(c)(3), including identification of the copyrighted work, identification of the material claimed to be infringing and its location, your contact information, a statement of good-faith belief, a statement made under penalty of perjury that the information is accurate and that you are authorized to act, and your physical or electronic signature.

Designated agent: [INSERT AGENT NAME OR TITLE], Lanzero LLC d/b/a Lanzero Drinks USA, 1178 Broadway, 3rd Floor, #3630, New York, NY 10001, United States. Email: contact@drinklanzero.com, with “Attn: DMCA” in the subject line.

We may remove or disable access to material claimed to be infringing and may terminate the accounts of repeat infringers in appropriate circumstances. If you believe material was removed in error, you may submit a counter-notice containing the elements required by 17 U.S.C. § 512(g)(3).

16. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, platforms, payment processors, carriers, marketplaces, or services. Those third parties operate independently and may have their own terms and privacy practices. We do not control or endorse third-party services and are not responsible for their availability, content, security, products, conduct, or practices. Your use of a third-party service is at your own risk and subject to that third party’s terms.

Purchases made from third-party retailers or marketplaces are governed by their applicable terms, policies, and customer-service processes. Questions concerning those purchases should be directed to the seller of record.

17. Changes to or Suspension of the Services

We may update, modify, suspend, restrict, or discontinue all or part of the Services at any time. We are not liable for any modification, suspension, or discontinuance, except that we remain responsible for obligations relating to orders already accepted as required by these Terms and applicable law.

18. Accessibility

We are working to make the Services accessible to people with disabilities and to conform to recognized accessibility standards. If you encounter a barrier to using the Services, or if you need assistance placing an order or accessing any part of the Services, please contact contact@drinklanzero.com with “Attn: Accessibility” in the subject line. We will work with you to provide the information, item, or transaction you are seeking through an alternative method of communication, and we welcome feedback that helps us improve.

19. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LANZERO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, ACCURATE, COMPLETE, OR FREE OF HARMFUL COMPONENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME EXCLUSIONS MAY NOT APPLY TO YOU.

NOTHING IN THIS SECTION DISCLAIMS ANY EXPRESS PRODUCT WARRANTY WE PROVIDE IN WRITING, ANY WARRANTY OF MERCHANTABILITY AS TO THE PRODUCTS THEMSELVES TO THE EXTENT IT CANNOT LAWFULLY BE DISCLAIMED, OR ANY CONSUMER RIGHT THAT CANNOT LAWFULLY BE DISCLAIMED.

20. Limitation of Liability

In this section, “Lanzero Parties” means Lanzero and its affiliates, members, managers, officers, employees, contractors, agents, licensors, and service providers.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE LANZERO PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE LANZERO PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO LANZERO THROUGH THE SERVICES DURING THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

21. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Lanzero and its affiliates, members, managers, officers, employees, contractors, agents, licensors, service providers, successors, and assigns from claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to your unlawful use of the Services, your material violation of these Terms, your Submissions, or your infringement of another person’s rights.

This obligation does not apply to the extent a claim results from Lanzero’s own negligence, willful misconduct, or violation of law.

22. Dispute Resolution, Governing Law, and Venue

22.1 Informal resolution first

Before commencing any formal proceeding, you and Lanzero agree to try to resolve the dispute informally. The party raising the dispute will send the other a written notice of dispute (a “Notice of Dispute”) describing the nature and basis of the claim and the relief sought. A Notice of Dispute to Lanzero must be sent to contact@drinklanzero.com with “Attn: Legal — Notice of Dispute” in the subject line, and to the mailing address in Section 28. The parties will then have sixty (60) days to attempt resolution in good faith. This requirement does not prevent either party from seeking urgent injunctive relief, and it does not prevent you from filing a claim in small claims court or from reporting a matter to any government agency.

22.2 Governing law

These Terms and any dispute arising out of or relating to these Terms or the Services are governed by the laws of the State of New York, without regard to conflict-of-laws principles, except to the extent federal law applies. Nothing in this section deprives you of the protection of mandatory consumer-protection provisions of the law of the state in which you reside.

22.3 Venue

Subject to any consumer rights that cannot lawfully be waived, you and Lanzero consent to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York. You retain the right to bring an individual claim in small claims court in your county of residence where that court has jurisdiction.

23. Changes to These Terms

We may revise these Terms from time to time. When we do, we will post the revised Terms and update the “Last updated” date. Changes apply prospectively when posted unless a later effective date is stated. Where a change is material, we will provide reasonable advance notice, which may include email to the address associated with your account or a prominent notice on the Site.

If a change materially affects an existing subscription, we will provide the notice required by Section 8.5 and by law. Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms, but changes will not retroactively alter an order already accepted unless required by law or agreed by you.

24. Termination

You may stop using the Services at any time. We may suspend or terminate access to the Services if you violate these Terms, engage in suspected fraud or unlawful activity, or create risk or potential legal exposure for us or others.

Termination does not affect provisions that by their nature should survive, including provisions concerning payments owed, intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, governing law, and general terms.

25. Force Majeure

We are not liable for delay or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, epidemic, pandemic, war, terrorism, civil disturbance, government action, labor disputes, carrier delays, supply or utility interruptions, transportation disruptions, equipment failures, or internet and communications outages. This provision does not excuse obligations that cannot lawfully be excused, and does not limit your right to cancel a delayed order under Section 9.

26. General Terms

Entire Agreement. These Terms, together with the Privacy Policy and any additional terms expressly presented for a specific feature, promotion, order, or subscription, constitute the entire agreement between you and Lanzero concerning the Services.

Severability. If any provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will remain effective.

Waiver. A failure to enforce a provision is not a waiver of the right to enforce it later. A waiver must be in writing and signed by an authorized representative of Lanzero.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or by operation of law.

No Agency. These Terms do not create an agency, partnership, joint venture, fiduciary, franchise, or employment relationship between you and Lanzero.

Electronic Communications. You consent to receive transactional communications electronically, including order confirmations, subscription notices, renewal and trial reminders, policy notices, and account communications, and you agree that electronic records and signatures satisfy any legal requirement that such communications be in writing. To receive electronic communications you need a device with internet access, a current web browser, and a valid email address. You may withdraw this consent, or request a paper copy of any record, by emailing contact@drinklanzero.com; withdrawing consent may prevent you from using features that require it, including subscriptions. Marketing communications are governed by applicable law and the choices described in our Privacy Policy.

Headings. Headings are for convenience only and do not affect interpretation.

27. Notice to California Residents

Under California Civil Code § 1789.3, California residents are entitled to the following notice. The provider of the Services is Lanzero LLC, a Delaware limited liability company doing business as Lanzero Drinks USA, 1178 Broadway, 3rd Floor, #3630, New York, NY 10001. The price of products and any applicable fees are those disclosed at checkout at the time of purchase. To file a complaint regarding the Services, or to receive further information regarding use of the Services, contact us at contact@drinklanzero.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

28. Contact and Legal Notices

Questions, complaints, support requests, and legal notices relating to the Services may be directed to:

Lanzero LLC d/b/a Lanzero Drinks USA

1178 Broadway, 3rd Floor, #3630

New York, NY 10001

United States

contact@drinklanzero.com